Within 30 Days
The return request must fall within the 30-day return period measured from the order date.
CUSTOMER POLICY
Refund & Returns Policy
We want you to feel confident when purchasing from Sowell Outboard Engines. This policy explains our return, refund and exchange process.
30-Day Returns • Customer-Friendly Support
30-Day Returns
Eligible products may be returned within 30 days of the order date.
Original Payment Method
Approved refunds are returned to the original payment method used for the purchase.
Exchanges Available
Contact our team if you need to exchange an eligible product.
Sowell Support
Our team can help with returns, exchanges and warranty-related questions.
OUR RETURN POLICY
Simple, Clear & Straightforward
Sowell Outboard Engines accepts eligible returns within 30 days from the date the order was placed.
If you decide that a product is not right for your application, contact us as soon as possible so our team can help you understand the return process.
Return eligibility may depend on the condition of the product and whether the item has been used, modified, damaged or otherwise altered after purchase.
RETURN ELIGIBILITY
Before Sending a Product Back
Please contact Sowell before returning an item. This allows our team to confirm the return requirements and provide the appropriate instructions.
Product Condition
Products should be returned in appropriate condition. Products that have been used, damaged or modified may not qualify for a full refund.
Proof of Purchase
Please provide your order information or other reasonable proof of purchase so we can identify the transaction.
Contact Us First
Do not ship a return without first contacting Sowell and receiving return instructions.
RETURN PROCESS
How to Start a Return
Our team will help guide you through the appropriate return process for your order.
Contact Sowell
Contact our team with your order information and explain why you would like to return the product.
Return Instructions
We will review the request and provide the appropriate instructions for returning the product.
Ship the Product
Send the approved return according to the instructions provided by Sowell. Customers are responsible for return shipping costs.
Inspection & Decision
Once received, the returned product will be reviewed to determine whether it qualifies for a refund or exchange.
REFUNDS
How Refunds Are Processed
Once an approved return has been received and reviewed, Sowell will process the applicable refund.
Approved refunds are returned to the original payment method used for the purchase.
Please allow up to 10 working days for the refund to be processed and reflected through the original payment method.
The actual time for funds to appear in your account may also depend on your bank or payment provider.
RETURN SHIPPING
Return Shipping Costs
Customers are responsible for the cost of shipping products back to Sowell when returning an item.
Original shipping charges, where applicable, are generally not refundable unless otherwise required by applicable law or agreed by Sowell.
We recommend using a trackable shipping service and retaining proof of shipment until the return has been completed.
EXCHANGES
Need a Different Product?
Sowell Outboard Engines offers exchanges for eligible products.
If you need an exchange, contact us before sending the product back. Our team can review the request and explain the available options.
Product availability, compatibility and condition may affect the exchange options available for a particular order.
DAMAGED OR DEFECTIVE PRODUCTS
Something Isn't Right?
If your product arrives damaged or you believe it has a manufacturing or mechanical defect, contact Sowell before arranging a standard return.
Warranty matters may be handled separately.
Sowell provides a separate 1-Year Sowell Warranty for qualifying manufacturing defects, mechanical defects and defective components.
Warranty claims are not the same as ordinary 30-day returns. Please review our Warranty Policy or contact our team for assistance.
View Warranty Policy →
INTERNATIONAL ORDERS
Returns From Outside the United States
Sowell ships internationally. Customers outside the United States should contact us before returning a product so that the appropriate return instructions can be provided.
Customers are responsible for return shipping costs unless otherwise agreed or required by applicable law.
International customers should also consider applicable customs, duties, taxes and carrier requirements when arranging a return shipment.
QUICK ANSWERS
Refund & Return Questions
How long do I have to return an order?
Eligible returns must be requested within 30 days from the order date.
Who pays return shipping?
Customers are responsible for return shipping costs.
How long does a refund take?
Sowell may take up to 10 working days to process an approved refund. Your bank or payment provider may require additional processing time before the funds appear.
How will I receive my refund?
Approved refunds are returned to the original payment method used for the order.
Can I exchange an item?
Yes. Exchanges are available for eligible products. Contact Sowell before sending the product back.
What if my product is defective?
Contact Sowell before initiating a standard return. A qualifying defect may fall under the separate 1-Year Sowell Warranty.
NEED ASSISTANCE?
We're Here to Help With Your Return
Contact Sowell Outboard Engines before sending a product back. Our team can help determine the appropriate next step for your order.