Contact Information
When you contact us, request assistance, submit an enquiry or request a quote, we may receive information such as your name, email address, telephone number and the information contained in your message.
PRIVACY & DATA PROTECTION
Privacy Policy
Your privacy matters to Sowell Outboard Engines. This policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.
Last updated: October 2026
OUR COMMITMENT
We Respect Your Information
Sowell Outboard Engines respects the privacy of visitors, customers and individuals who contact us through our website.
We collect and use information only when it is reasonably necessary to operate our website, respond to customers, process orders, provide products and services, maintain website security, and improve the customer experience.
INFORMATION WE COLLECT
Information You May Provide
Depending on how you use our website, we may receive different types of information.
Order Information
When you place an order, information necessary to process and fulfill the order may be collected, including contact, billing, shipping and order details.
Payment Information
Payment information is processed through the payment method selected during checkout. We do not intentionally store complete payment card details on our website when those details are handled by the applicable payment provider.
Technical Information
Our website and hosting environment may process technical information such as browser type, device information, IP address, pages visited and other information needed for security, diagnostics and website operation.
HOW INFORMATION IS USED
Why We Use Your Information
Information collected through our website is used for legitimate business and operational purposes.
Process Orders
To process purchases, payments, shipping
and order-related communications.
Respond to Enquiries
To answer questions, product enquiries,
quote requests and customer-support
messages.
Provide Customer Support
To help with products, compatibility,
orders, shipping, returns and warranty
matters.
Protect the Website
To detect security issues, abuse, fraud,
malicious activity and technical problems.
Improve Our Website
To understand how the website functions
and improve its content, usability and
customer experience.
ORDERS & PAYMENTS
Ecommerce Transactions
If you purchase an outboard engine or marine part through the website, information necessary to complete the transaction may be used to process your order.
This can include your name, billing information, shipping information, contact information, order details and payment-related information.
Payment information may be handled by the payment service or financial institution selected for the transaction. Those providers may have their own privacy policies and terms governing how payment information is processed.
We use order information to fulfill purchases, communicate about orders, provide shipping updates, address customer-service matters and maintain appropriate business records.
CONTACT FORMS
When You Contact Sowell
Information submitted through our contact, enquiry or quote forms may be used to respond to your request.
Depending on the nature of your enquiry, information may also be used to help identify products, confirm availability, discuss compatibility, arrange shipping or provide customer support.
We do not use information submitted through these forms for unrelated purposes.
COOKIES & TECHNOLOGIES
Cookies and Similar Technologies
Our website may use cookies and similar technologies required for website functionality, account features, shopping-cart functionality, security and other site operations.
Some cookies may remember preferences or help the website recognize a returning visitor. Depending on the services enabled on the website, third-party services may also use cookies or similar technologies.
You can manage or restrict cookies through your browser settings. Restricting certain cookies may affect some website functionality.
THIRD-PARTY SERVICES
Services That May Process Information
Certain website functions may rely on third-party services or providers.
Payment Providers
Payment providers may process transaction information necessary to complete a payment.
Shipping Providers
Shipping-related information may be shared when necessary to fulfill and deliver an order.
Website & Security Services
Hosting, security, spam prevention, communications and other technical services may process information required to provide their functions.
DATA RETENTION
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, providing customer service, maintaining business records and meeting legal, accounting or security requirements.
The appropriate retention period can vary depending on the type of information and the reason it was collected.
DATA SECURITY
Protecting Your Information
We take reasonable administrative, technical and organizational measures to protect information handled through the website against unauthorized access, misuse, alteration, disclosure or loss.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. For that reason, we cannot guarantee absolute security of information transmitted over the internet.
YOUR PRIVACY CHOICES
Your Information Rights
Depending on applicable law, you may have rights relating to the personal information we hold about you.
Access
You may request information about personal data we hold about you, subject to applicable law.
Correction
You may request correction of inaccurate or incomplete information.
Deletion
You may request deletion of personal information where applicable, subject to legal and business record requirements.
Questions
You can contact Sowell Outboard Engines with questions regarding this Privacy Policy or your personal information.
CHILDREN'S PRIVACY
Children's Information
Our website is intended for general commercial customers and is not directed toward children. We do not knowingly request personal information from children for the purpose of making purchases or conducting business transactions.
POLICY UPDATES
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, services or applicable requirements.
When changes are made, the updated version will be posted on this page with a revised update date.
PRIVACY QUESTIONS
Questions About Your Privacy?
If you have a question about this Privacy Policy or information submitted to Sowell Outboard Engines, contact our team directly.